At SONDRA, your satisfaction is our top priority. We stand by the quality of our products and are committed to resolving any issues swiftly.
If your item arrives damaged, defective, or not functioning properly, please contact us within 7 days of delivery at:
📩 sondrastore.help@gmail.com
We offer:
AÂ full refundor
A free replacement of the same product
We do not accept returns due to change of mind, as we work with international logistics partners.
To be eligible for a return or replacement, please provide clear photo/video proof of the issue.
Shipping costs for returns (if required) will be covered by SONDRA in eligible cases.